TERMS AND CONDITIONS FOR USING OUR SERVICES
1. Introduction
1.1 Synapsecom Telecoms S.A., referred to as “the Company”, provides the services described in this document and specified in the service order form. The following terms and conditions shall apply for the use of the Company’s website at www.synapsecom.gr as well as the services that the Company provides through this website. By using this website or the services offered by the Company, users indicate that they fully accept the terms and conditions that the Company has set forth or will set forth in the future. Personal data provided to www.synapsecom.gr are construed by the Privacy Policy of this website. In case of any controversy between these Terms of use and the Privacy Policy, these Terms prevail over the Privacy Policy.
1.2 If a user or a representative of said user does not agree with these terms and conditions, they should not use the website and services offered by the Company. Users of the services and / or visitors of the Company’s website will be referred to as “Customers”, whether they proceed to order services or products from the Company or not. More specifically, the following clauses describe the terms and conditions of use:
2. Copyright
2.1 This website is the Company’s online shop through which Customers can purchase the services offered by the Company. The complete website’s contents including figures, graphs, photos, drawings, texts, offered services and products constitute intellectual property of the Company and are protected by relevant Greek and European laws and international treaties.
2.2 It is not allowed to copy, reproduce, disseminate, alter, or resell any of the contents of this website as well as misleading others about the true owner of the content and provider of the services offered at this website. Any reproduction, publication, upload, announcement, dissemination or transmission or any other use of said content by any means and for commercial or other purposes is allowed only after a prior written consent of the Company is obtained. Names, figures, logos and brands representing the Company or third parties and their products and services are exclusive trademarks of the Company or third parties and are protected by applicable laws. Their use in the website is in no way implying any rights or license to use by the Customers.
3. Provided services and associated terms of use
3.1 The Company provides or intends to provide in the future the following services which can be purchased through this website and are offered according to the Terms of Use detailed in this document: Virtual Private Servers, dedicated servers, shared hosting, virtual data center, storage service and backup service.
3.2 The Customer declares that the material that will be uploaded to the Company’s servers will be ready for use and won’t require any additional processing by the Company in order to work. It is explicitly agreed that the Company won’t have access to the Customers files and will follow the security policies required and approved by the Greek authorities.
3.3 The Company will provide by email instructions to the Customer on how to access the VPS through command line interface or Control Panel and the importance of studying the manual of the VPS and Control Panel.
3.4 The Customer declares that he/she has the required knowledge for operating the server, developing and publishing the applications and services that will be hosted on said server such as websites, mail servers, online stores, etc. The Company is not responsible to train the Customer or in any way provide knowhow, programming skills, and assistance to the Customer in developing, installing and operating software. The Company is not obliged to provide any kind of technical support unless otherwise mutually agreed. The Company does not undertake that the functions included in the software will meet the Customer’s requirements.
3.5 Any Customer request for additional technical support can be denied by the Company at its sole discretion.
3.6 The Company is not exercising any control on the data stored in its servers or routed through its network and provides no implicit or explicit guarantees on the validity of any information that is brought online through the services that the Company provides. Moreover the Company doesn’t guarantee the business or personal integrity of any party using its services and the fulfillment of any promises or offers made by its Customers. The Company doesn’t bare any liability for any damages that its Customers or any other parties might suffer, including data loss, caused by delays or disruption of services due to any reason. The Company will bear no implied responsibility of marketability, suitability for any purpose, and it will not be responsible for the content of the information transferred within the scope of the services.
3.7 The use of any information provided through the Company’s website is made at the Customer’s responsibility and the Company bares no legal liability for the accuracy and quality of such information. The data rates mentioned at the website represent the rates offered at the backbone network connecting the Data Center to the Internet and do not refer to end-to-end data rates. The company guaranteed only for the Quality of Service agreed upon in the Service Level Agreement (SLA) over each calendar month.
3.8 The Company bares no responsibility for any damage caused in case of unavailability of the network or Data Center and does not guarantee that the hosting service will be uninterrupted or there won’t be any errors, due to the nature of the Internet and the networks through which data are disseminated.
3.9 The Company under any conditions and circumstances and form any cause bares no responsibility for any damage is incurred by the usage, provision or unavailability of the services that the Company offers.
The Company shall not be liable in any event whatsoever for any loss of profits, business, customers revenue, anticipated savings, goodwill, data or contracts or any type of special, indirect, economic or consequential loss (including loss or damage suffered by the Customer and/or any of its customers as a result of any claims brought by a third party).
3.10 The Company is free to make frequent upgrades of the software installed at its servers, so that security is maintained at the highest level and the most recent versions of provided applications (e.g., Plesk Control, cPanel, php, mysql, ASP.net, perl, Zend, ioncube, etc.) are executed. It is the sole responsibility of the Customer to update its code (e.g., php and asp code, mysql queries, etc.) accordingly so that the webpages and other applications that the Customer maintains on the Company’s servers are compatible with the installed software. The Company bares no responsibility for any loss or damage caused by these upgrades as well as from the Customers’ inability or unwillingness to update their code and applications so that they are compatible with the current version of the various applications and programming languages installed on the Company’s servers.
3.11 The Company bares no responsibility nor has any obligation to compensate the Customer for any loss or damage resulting from the inability to provide services or customer support beyond the levels of Quality of Service mentioned in the website, Terms of Use, and / or the SLA agreement. The Customer declares that he/she accepts these Terms of Use and will not raise any demands beyond the QoS levels agreed in the SLA (if such an SLA was signed for the received service).
3.12 Customers must keep regular backups of their files and database using any backup tool that is compatible with the administration environment provided with the service. For safety reasons and according to clause 4.11 the backup file should be copied locally at the Customer’s computer facilities.
3.13 The Company cooperates with the law enforcement authorities in applying the laws and regulations concerning the hosted websites, data, e-mails and other content belonging to Customers. For these purposes, the authorities might request the company to disclose part of or all information that was communicated to the Company or uploaded to its servers including Customers’ files and other data. Each such disclosure is legal and legitimate when performed with the purpose of protecting against illegal activities.
3.14 The Company is not liable to its Customers for damages that might occur due to the execution or failure of execution of their order. The Company also reserves the right to delay the service activation time in case of force majeure.
3.15 The Company applies a fair usage policy for Customers using services with unmetered Internet access. According to this policy the maximum data rate available to each Customer is 100 Mbps and the maximum monthly usage should comply with a fair share of the resources among the Customers. The Company monitors the bandwidth on a 24×7 basis and will take actions whenever it is deemed necessary to prevent overuse or misuse by some Customers. Overuse is defined as any use of more than 60% of the available port per server for a time period exceeding ten (10) consecutive minutes. The Company will limit temporarily the data rate of the aforementioned Customers to restore balance among the users.
4. Customer Duties and Responsibilities
4.1 The Customer accepts that the Company’s website, provided services and servers will not be used for the purposes of:
a. sending, publishing, mailing or otherwise communicating any content that is illegal, harmful, threatening, offensive, embarrassing, slanderous, defamatory, vulgar, obscene, libelous, violating of another person’s privacy or of laws and regulations, or promotes hatred and racial, ethnic, religious, or any other form of discrimination.
b. causing any harm or damage to minors in any way
c. sending, publishing, mailing or otherwise communicating any content that the Customer does not have the right to communicate under law or contractual or business relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements)
d. sending, publishing, mailing or otherwise communicating any content that infringes any intellectual property right, such as patent, trademark and copyright or trade secret or information in general
e. sending, publishing, mailing or otherwise communicating any content that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy, or inhibit the operation of any computer software or hardware or obtain unauthorized access to any computer system.
f. intentional or unintentional violation of applicable law or the provisions of laws
g. harassment or breach of privacy of third parties in any way
h. illegal collection or storage of other users’ personal data
4.2 The Company has the right to reject or delete material uploaded on its servers, if this material infringes any applicable law in relation to intellectual property and copyright, is pornographic, racist or related to piracy (hacking tools, pirated software, warez sites, serial numbers), relates to drug or other illegal substances trafficking, enables illegal intrusion into a computer system , access to unlicensed gambling providers’ websites or is the product of such intrusion, or is otherwise violating the law. In such circumstances the Company has the right, without notice, to immediately disable a Customer’s account and thus access to the Customers Area of the Company’s site and discontinue all services provided to this Customer without any liability for any damages caused to the Customer or any third party. The Company will then inform the Customer to remove all relevant material. If the Customer does not comply immediately, the Company has the right to delete the account and associated data completely and permanently.
4.3 The Company implements an anti-spam mail policy and has the right to disable a Customer’s account if it is the source of unsolicited / unwanted bulk email (spam mail). An email is characterized as spam when sent to multiple recipients who have not requested to receive it. The Customer agrees not to send any of the following types of e-mail:
(a) advertising or informative e-mails, including without limitation, commercial advertising, except to those who have explicitly requested to receive such e-mails by the Customer.
(b) annoying email, due to the content, frequency or size of messages.
(c) chain mails
(d) bulk advertising or informative e-mails.
The Company reserves the right to decide whether a Customer’s action is regarded as “spam”, “mail bombing”, or “bulk e-mail”. A Customer who uses the services of the Company for spamming will be charged a fee for administrative costs and system retrieval. The amount will be determined solely by the Company and will be specified in the relevant Service order form. In order to protect the IPs of its servers to be inserted into spam lists, the Company has a security mechanism which limits the maximum allowed number of email users can send per hour. At the request of a Customer, this upper limit can be made a little more flexible provided that the Company’s system administrators deem that this will not compromise the reliable operation of e-mail services and won’t violate the security policies followed by the Company.
4.4. The available resources of the Company’s servers are intended solely for use in the accounts of the Company’s customers. It is not allowed to transfer these resources in any way to third sites in any form, including but not limited to serve content from the Company’s servers to third parties sites, run banner exchange programs, etc.
4.5 SSH access is given at the request of the Customer for Virtual Private Servers and Dedicated Servers. The Company has the right to deny access or to provide limited access to execute only specific commands.
4.6 It is not allowed to send automated or spam e-mails to the Company’s servers or any network directly or indirectly connected to the Company as well as any attempt to circumvent user authentication or other security measures of hosts, networks or accounts. Customers are not allowed to access or trying to access information that is not addressed to them. More specifically, it is prohibited to carry any type of security attack on the Company’s system or by making used of the Company’s resources and services to the client including: spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, ping bombing, smurfs, winnuke, land, teardrop, publication viruses, execution chat rooms, Internet Relay Chat, IRC bots (like eggdrop), PhpShell and other similar programs. It is also prohibited to use the Company’s servers and networks to perform audio, radio and video streaming, to upload large files to the server in order to be available for downloading by the general public or host gallery sites that are overusing resources, unless specifically agreed upon in a prior written agreement between the Company and the Customer.
4.7 Unauthorized background processes or unauthorized background processes that compromise the security of the servers of the Company will result in the interruption or termination of the Customer’s account and Services.
4.8 The Customer agrees that he/she will develop websites and other application software in such a way as to avoid overloading the Servers of the Company, limiting the use of code and applications that require high processing power. The Company has the right, in case a Customer’s website is the cause of problems in providing hosting services to other Customers on the same server, to turn off immediately and without prior notice access to the Customer’s site. Should the Company undertake such an action, the Customer will be informed as soon as possible and the Company will work with the customer to eliminate the reason for the suspension of services.
4.9 The Customer agrees to the following terms:
a. Not to use more than or equal to 25% of the server resources for longer intervals of 90 seconds. This includes any actions that can cause overloading of the server including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load, etc. This term does not apply to Virtual Private Servers and Dedicated Servers.
b. Not to execute any autonomous process on the server. This term does not apply to Dedicated Servers.
c. Not to execute daemons or any type of executables that make excessive use of bandwidth, such as IRCD, chat daemons, .exe, .com, etc.
d. Not to execute any type of web Spider or Indexer (including Google Cash / AdSpy).
e. Not to execute any bit torrent application, track or client. It is prohibited to store, track or exchange any illegally obtained file or parts of such file.
f. Not to take part in any activity related to file-sharing & peer-to-peer networks, unless otherwise stated in a written agreement with the Company.
g. Not to execute any online gaming server. This term does not apply to Dedicated Servers in combination with dedicated bandwidth and to Virtual Private Servers following relevant written agreement between the Company and the Customer.
h. Not to execute cron tasks & scheduled tasks in intervals less than 15 minutes. This term does not apply to Dedicated Servers.
i. Not to use Scripts to call any file that is not local. Calling any file or URL in a remote server should be reported to the Company when receiving a shared hosting service. The company has the right to prohibit this practice without prior announcement to the Customer.
4.10 Customers must use the website solely as a conventional website. The use of the services provided the Company must always be in a manner consistent with this Agreement, applicable laws and regulations and in no case should impair the operation of the Company’s equipment or network. The use of excessive system resources is not acceptable. In case the use of the services provided by the Company creates, in the Company’s judgment overloading of its equipment and resources beyond acceptable limits, the Company may suspend the account until the cause of the overload is determined and resolved. The Company reserves the right to kill intensive processes that overstress the CPU. This term does not apply to Dedicated Servers.
4.11 The Customer understands and agrees that no part of the services provided by the Company, such as storage space, e-mail, or data transfer (bandwidth) can be used for backup storage. The Customer shall in no case upload, download, or store in the disk space provided files that are not directly related to what is necessary for the operation of the website. This term does not apply to Virtual Private Servers and Dedicated Servers.
4.12 The Customer must monitor the amount of space occupied by himself/herself and other users of his/her account in hard drives of the servers, so as not to exceed the specified quotas, if such quotas are set. If the occupied space exceeds the quotas, the Company will charge the customer for the use of additional resources and reserves the right to delete files to bring the used space within the quotas. This condition does not apply to Dedicated Servers and also to Virtual Private Servers when disk available disk space is predefined in the service package.
4.13 It is the Customer’s responsibility to ensure that the code and applications that are installed on his/her account is safe and the rights of directories and files are set correctly, regardless of the way the installation was performed. The Customer is responsible for all actions taken from his/her account.
4.14 The Customer must use a strong password and change it regularly for security reasons.
4.15 It is not allowed to resell Shared Hosting accounts/services to third parties.
4.16 The Company has the right to restrict the volume of messages sent or received by Customers in order to maintain the quality of e-mail services to other users and to protect its computer systems. As an owner and / or operator of the equipment and other resources used to provide services, the Company has the right to block electronic communications to / from other entities on the Internet.
5. Security Policies
5.1 All transactions made through www.synapsecom.gr are governed by National and European law that regulates issues relating to electronic commerce, Internet use as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues relating to distance selling. The Company recognizes the importance of personal data privacy and electronic transactions security and has taken all necessary measures using the most modern and advanced methods to ensure maximum network and data security. All information related to your personal data is stored securely and kept confidential. The Company follows a security policy that has been reviewed and approved by the pertinent authorities. The security of the Company’s website is achieved by the following procedures:
A. Customer Authentication Two tokens are used for Customer authentication: a valid e-mail address of the Customer (used as a Username) and a secret password. Both tokens need to be entered in order to get access to the personal data of the Customer. The Customer can modify his/her password as often as desired. The only person who has knowledge of the password is the Customer who is responsible for maintaining its secrecy from third parties. Passwords must be over 6 characters long, with a combination of letters, numbers and symbols. In case of password disclosure or leakage the Customer should immediately notify the Company. The Company is not responsible for the use of a password by an unauthorized person. The Company will in no way disclose or publish personal data and information provided by the Customer to the Company. Personal data that the Customer makes available to the Company are used exclusively for the execution of transactions. All information is encrypted and stored securely and in accordance with the Company’s security policy.
B. Communication The Customer must always keep all personal details and contact information (address, phone number, email) up to date and to notify the Company of any changes. The Company will contact the Customer on matters relating to his/her account and provided services (server upgrades, service expiration – renewal, etc.) via email, or through relevant information webpages in the site of the Company. The Customer must regularly check the email designated as the main contact email and the Company’s website to be informed on matters relating to his/her account. The designated email address should not correspond to an email account maintained on Company’s the servers. C. Confidentiality of the Transactions All information provided by the Customer to the Company is confidential and the Company has taken all necessary measures to use it only when necessary for the purpose of serving the Customer. Some of the measures taken are as follows:
a. Only authorized personnel have access to transaction information and only when necessary, e.g., to process requests or to complete transactions.
b. The Company does not disclose Customers personal data and transactions details, unless authorized by the Customer in writing or requested by a court or other public authority decision or warrant.
c. In the event that the Company uses third parties to support its systems, it takes all necessary precautions to ensure Customer data confidentiality.
d. The Customer may request any information held about him/her and demand that they are corrected in case he/she can demonstrate that they contain an error.
e. For security reasons, the Customer must treat all information provided to him/her through the Service as private and confidential and should not disclose it to third parties.
g. The Customer’s email address is used by the Company to send informational emails-newsletters about the Company and any new offers or discounts provided. If the Customer does not wish to receive informational emails of this type, he/she can be deleted from the email list by clicking on the link at the end of each informational email-newsletter.
6. Pricing Policy
6.1 All prices of services provided by the Company are in Euros and do not include VAT. VAT shall be added, if applicable. Payment for services is made in advance. The Company reserves the right to change prices without prior notice to the Customer. The customer always pays the price as stated in the relevant price list for the ordered product or service at the time of order. All the invoices will be sent in electronic form to the email address of the Customer indicated in the Order Form(s).6.2 The Company reserves the right to offer service packages or promotions with more favorable terms or prices compared to those effective when the customer initially purchased services from the Company. These changes in prices and conditions do not affect prices and conditions of current services.
6.3. Failure to pay any fee for services by the due date will result to suspension of the Service on the following day. In the event that payment of the service is made after the due date, reactivation of the service (if possible) will incur a service reactivation fee, if applicable, and all the costs related to the period between the suspension and service(s) reactivation. The Company reserves the right to terminate the Service provision, in case the Customer fails to make the payment for more than 30 days after the due date.
7. Custom-made Services (Dedicated Server):
a. The Company has the right to agree to provide specialized services to Customers, according to the terms included in the order form. In this case, the Customer will pay to the Company a security deposit of the amount specified at the time of specialized services order. In order to discontinue the Service and get a refund of the security deposit, the Customer must submit a written request at least 30 days before the end of the month in which the Service should be discontinued. Otherwise, service renewal takes place automatically and the deposit paid is forfeited for the entire month. After the security deposit expiration day the service is automatically terminated and must be renewed by the Customer.
b. The Company reserves the right to reset the password on a dedicated server, if the password that the Company has on file is not valid, so that they can carry out all the necessary security controls, as required by the data center security policies. It is the Customer’s responsibility to ensure that he/she has given a valid email address, to avoid any server unavailability or downtime due to passwords changes and restoring requests. The Company reserves the right to monitor the servers according to operational requirements and perform various administrative functions. For Virtual Private Servers and dedicated servers the Company bears no responsibility to furnish the customer with a regular backup, however regular backups are provided as an additional service to the Customer.
c. All Dedicated / Virtual Private Servers are provided for a periodic (e.g., monthly, quarterly, semi-annual, annual) fee and are located in the Data Center depending on the selected package. Access to Dedicated / Virtual Private Servers by the Customer is made remotely, via the Internet, using Remote Desktop (for Windows Dedicated/Virtual Servers) or via SSH (for Linux Dedicated/Virtual Servers).
d. Failure to pay the periodic fee for a Dedicated Server by the due date will result to termination of the Service on the following day. All data stored on the server will be deleted and the server is made available for rent from another Customer. In the event that payment of the service renewal fee for the server is made after the due date, reactivation of the service (if possible) will incur a service reactivation fee.
8. Payment Methods Credit Card & Paypal
The Customer can make payments using credit card (Visa, Mastercard, Diners, Maestro or AMEX) or Paypal. The credit card is charged after a verification of its details and validity is completed. The Customer is the sole responsible for properly entering the credit card details into the relevant website forms. In case of credit card payments, the Customer must perform and monitor periodic payments through the respective link on the Company’s website and make sure that they are made on time. Failure to meet the monthly payments deadlines can lead to a temporary interruption of service until the amount due is paid. The Company states that no credit card information is kept on her records or equipment. All relevant credit card information and details are kept by solely the Bank, which has a collaboration with the Company. Customers receiving shared hosting services can choose from the account management pages of the Company’s website to charge their credit card automatically at the beginning of each month (or depending on the payment cycle i.e. 1, 3, 6, 9, 12 months) entitling the Company to periodically deduct the service fee at the predetermined dates when the said fee is due.
Payment by Bank Transfer to the Company’s Bank Account
The Customer can make payments by electronically transferring or depositing the amount due to one of the Company’s bank accounts that appear in the order of service. In this case, the Customer must pay any fees or surcharges to the involved banks and to notify the Company of the reference number of transaction and the branch of the bank were the deposit was made (if the payment was made by deposit). This payment update is made online. Suspension of Services / Contract Termination This agreement may be terminated by any of the parties, without cause. The Company is not obliged to refund the Customer for the amount corresponding to the remaining period from the day of service interruption to the expiration date of the contracted period of service when the service termination request is made by the Customer or the contract is terminated by the Company as a result of infringement of these Terms of Use by the Customer. If the Client states that he/she wishes to discontinue the service, the Company, upon completion of the ongoing month, shuts down the service of the Customer and deletes all relevant files from its servers, without further notice. The Company reserves the right to refuse, terminate or suspend the services provided to the Customer at its sole discretion, with or without notice, and is not responsible for the consequences, positive or negative, of such an action termination, such as the termination or suspension of a Customer’s website, or application running on the servers in case the Customer infringes any provision of the present Terms of Use. Restoring files to a web hosting account is performed at an additional fee. If case the Customer has outstanding invoices for one or more services, the Company has the right to suspend the provisioning of all the provided services and after thirty (30) days to freeze and / or delete hosting accounts, paid or unpaid. In such case the Company shall not be held liable for any damage suffered by the Customer. The Company reserves the right to delete an account, including files and content for any reason at any time. The Customer agrees to maintain backups of all files and database hosted with the Company and acknowledges that the Company shall have no liability for data loss. Customer is responsible for tacking and properly maintaining regular backups of his/her data. If the Customer does no longer wish to receive the Company’s services, he/she should communicate this to the Company through the online ticketing system on the Client area or through the Contact Us form located on the Company’s website. When filling in this form an automatic confirmation of receipt is emailed to the Customer. If the Customer does not receive the confirmation email he/she must contact the Company by sending an email at support@www.synapsecom.gr in order to request service interruption. In case of failure to pay on time or when it is impossible to automatically charge the credit card of the Customer, provided services are scheduled to be automatically suspended after the service period expires. In case the available balance on the Customer’s credit card at the time of invoice due date is not sufficient to cover the amount due for the received service(s), said service(s) are scheduled to be automatically suspended after the current service period expires.
9. Money Back Guarantee
9.1 The Virtual Private Servers , shared hosting packages, virtual data center, storage service and backup service offered by the Company are accompanied by a money back guarantee within fifteen (15) days from the commencement of the service. If a Customer is not satisfied with the quality of the services provided by the Company he/she may request the cancellation of this agreement within fifteen (15) days from the initiation of the service, otherwise he/she implicitly endorses the continuation of the service and waives his/her right to get a refund for paid fees. In case of service cancellation within the fifteen (15) days period, the service fee is refunded to the Customer. If the paid amount included additional costs (domain name subscription, purchase of SSL, static IP fee, third parties commissions or fees charged by banks or credit cards, installation costs, fees for additional services) the amount of the refund is determined after deducting said costs. No refunds are made beyond the 15th day after the launch of the service. This money back guarantee applies only to Virtual Private Servers , Shared Hosting packages, virtual data center, storage service and backup service and not to any other service provided by the Company, such as Dedicated Servers, Resellers Hosting, etc.
9.2 In order for an account cancellation request to be considered valid, the request should be sent via the online ticketing system on client area or Contact Us form located on the Company’s website.
9.3 Any breach of the Terms of Use described herein from the part of the Customer relieves the Company from its obligation to refund any paid amount.
10. Service Renewal
10.1 In case of payment by bank transfer or deposit, it is the Customer’s responsibility to pay any additional fees charged by the banks and to notify the Company of transaction or deposit number and the branch of the bank where the deposit was made, at least 2 working days before the expiration of the service period. The payment update should be made online through the Open Ticket form at the client area. If the Customer is unable to make the payment update online or if so requested by the Company, he/she must make the payment update by faxing at +30 2106136278 the deposit slip clearly indicating the invoice number, Customer account information and the service package paid for by this transaction.
10.2 In any case, the Customer must verify that the Company received notice of the payment and activated / renewed the services paid for. In the event that the Company is unable to unambiguously comprehend the payment details (e.g., due to illegible fax or undelivered email) the Company can discontinue the service without any liability whatsoever for any loss or damage caused to the Customer by the termination / interruption of services.
11. Additional Fees
11.1 The Company is not responsible for any taxes or extra fees payable in any country and under any tax law applicable to any transactions made by the Customer associated to the offered service. The Customer agrees that he/she has full responsibility to pay any taxes, fees or remunerations associated with the use of the server or services he/she uses or provides to third parties and any related transactions.
12. Disclaimer – Compensation
12.1 The Company is making significant effort to ensure that the website www.synapsecom.gr provides accurate and up to date information. However, the Company makes no implicit or explicit guarantees about the accuracy, timeliness or completeness of the published content and therefore bears no liability of any kind.
12.2 The Customer agrees to defend in court, indemnify, and protect the Company against all lawsuits, financial claims, losses, and liabilities and will cover any incurred financial costs, including attorneys’ fees. The Customer will also defend the Company against any claim or demand against the Company or against the Customer himself/herself, raised by the Customer or any third party based on injury or damage incurred due to the activities, services, or other acts of the Customer or because of any content and information acquired through the Company’s servers or due to malfunction of any server, with or without the consent of the Customer or cooperating third party.
12.3 In addition, the Customer expressly declares and commits by accepting these Terms that in case that any legal action, claim, or other judicial or administrative process is raised against the Company as a result of the Customer’s violation of any kind of third party rights, the Customer is obliged to intervene in the judicial or administrative process in order to defend the Company and to fully reimburse the Company, in the event that the latter is forced to pay fines, compensation or any other related expenses.
13. Regulations on Management of Domain Names ending in .gr and International Top Level Domain Names
13.1 The Customer must read, understand and agree to the Regulations on Management of .gr domain names and international TLD names and all amendments thereto. All relevant regulations and any amendments can be found at the website of the Hellenic Telecommunications and Posts Commission (www.eett.gr).
14. Acceptance of Terms of Use
14.1 The present Terms of Use of the website www.synapsecom.gr and the services offered by the Company are compliant to all applicable laws and regulations and are governed by the Greek law, the in force legislation of the European Union and International Treaties and construed in accordance with good faith, business ethics and the social and economic purposes of the legal rights. Where a term or provision of these “Terms of Use” may be deemed as void or voidable, such invalidity or cancellation will not affect the validity of other conditions. In such case, the parties will make every effort, in accordance to the above principles, to replace the void or voidable provisions or terms with others that are as close as possible to the spirit of the void or voidable provisions or terms.
14.2 Private Customers of the services of the Company must be at least 18 years old.
14.3 The use of the website www.synapsecom.gr implies that the Customer agrees to all terms listed in the present Terms of Use and Privacy Policy. Reading and understanding these terms is required before ordering and using the services of the Company. The consent of the Customer and the full and unreserved acceptance of the listed terms are expressed, certified and conscientiously stated by using the website and/or accepting the term “I have read and agreed to the Terms of Use and Privacy Policy ” or any other link refers to the services’ order or use of the website. This is considered as the digital signature of the Client to the present Terms of Use.
14.4 The Company might provide the Customer third-party software depending on the service package ordered. The license terms that govern the use of third-party software may differ from the present Terms of Use. Customers of the Company shall be bound by all the terms of the licenses associated with third-party software and will have to accept them. The provision and supply of third-party software is not part of the Company’s software. The Company cannot provide any technical support and makes no warranties regarding the use and functionality of such third-party software.
14.5 Each electronic order of services is sent to the Company via the Internet, if and only if the Customer has previously accepted unconditionally the present Terms of Use, as an additional proof that the Customer has full knowledge of these terms and agreed wholeheartedly with them.
14.6 The Customer agrees that any dispute arising from the use of the service will be settle in the courts of Athens, Greece and according to Greek laws. The Company reserves the right to amend these Terms of Use for provided services without notice. The last version of these Terms of Use will be always posted on the Company’s website www.synapsecom.gr.
14.7 The Terms of Use contained herein supersede any other agreement or negotiation between the Customer and the Company, oral, written or otherwise, including any agreements or statements made by a representative of the Company. These terms supplement any additional service contract signed between the Company and the Costumer.
PRIVACY POLICY
The present privacy policy describes how the Company SYNAPSECOM TELECOMS SA uses and protects the personal information provided by the customers when they use the website www.synapsecom.gr . The present Privacy policy is an integral part of Terms of Use of this website.
Users of the services and / or visitors of the Company’s website will be referred to as “Customers”, whether they proceed to order services or products from the Company or not. Customer has the right of access in any data which he has registered on the website www.synapsecom.gr (Article 12 of Law 2472/1997) as well as the right to ask for the deletion, blocking or erasing of the data (Article 13 of Law 2472/1997). The customers can contact SYNAPSECOM TELECOMS SA at any time for any question about the Privacy policy or /and exercising the right for the deletion, blocking or erasing of the data.
Collection and use of data
Customer is solely responsible for the validity of the information he provides in the services of www.synapsecom.gr. Incorrect data may affect the received information when the customer uses the services of the website as well as the Company’s ability to communicate with him. The Customer must always keep all personal details and contact information (address, phone number, email) up to date and to notify the Company of any changes. The Company will contact the Customer on matters relating to its account and provided services (server upgrades, service expiration – renewal, etc.) via email, or through relevant information webpages on the site of the Company. The Customer must regularly check the email designated as the main contact email and the Company’s website to be informed on matters relating to its account. The designated email address should not correspond to an email account maintained on Company’s servers.
Personal data are collected:
a. at the time Customer is registered in the services of the website and purchases the services provided there;
b. at the time he uses the services;
c. at the time he signs in to the newsletters.
In order for the Company to provide the services it may collect: Name, Address, telephone, e-mail, tax number, tax office, and other information concerning market researches.
The Company needs this information for the reasons below:
• Fulfillment of orders of the provided services
• Issuance of the lawful documentation regarding the provided services
• Provision of personalized services
• Internal record keeping
• The Company uses this information in order to improve its products and services
The Company also may send the customer promotional e-mails about the new products, special offers or other information, which it believes they may interest the Customers (newsletters). In case the customers do not wish to receive newsletters from the Company they can request to be deleted from the contact list, through the specific option appeared in the content of all the newsletters which they receive.
Transfer of data to third parties
The personal data which the customers provide in the pages of this website www.synapsecom.gr are necessary for the function and provision of the relevant services to the customers and it is forbidden to be used by any third person, unless this use is in compliance with the law 2472/1997 on the Protection of personal data, as applicable.
The website www.synapsecom.gr may transfer the personal data of its Customers to third persons or legal entities only if:
– The customers have explicitly given their consent for this transfer.
– The transfer of the personal information to third persons or legal entities is needed for the function of the services or/and the purchase orders from its customers. The Company has taken all the necessary measures in order that the personal data are used only when it is absolutely necessary for the provision of services. The partners of www.synapsecom.gr have the right to manage the personal information provided by the customers, only if it is necessary for providing support services to www.synapsecom.gr and to its customers and for the execution of the transactions.
– It is obliged to do so, in compliance with the applicable law or the competent judicial authorities.
The www.synapsecom.gr may transfer the data provided through this website to third parties or legal entities only as collectively information, for research and statistic purposes only and for the evaluation of the quality of the services’ provision.
Security
The Company warrants that the customers’ personal information is absolutely safe. In order to avoid any unauthorized access or transfer, the Company uses the appropriate physical, electronic, operational processes for the protection and security of the data collected through this website for as long as the customer uses the provided services. The data are deleted upon the termination of the contractual relation between the Company and the customer. The Company follows a security policy that has been reviewed and approved by the pertinent authorities. Two tokens are used for Customer authentication: a valid e-mail address of the Customer (used as a Username) and a secret password. Both tokens need to be entered in order to get access to the personal data of the Customer. The Customer can modify his/her password as often as desired. The only person who has knowledge of the password is the Customer who is responsible for maintaining its secrecy from third parties. Passwords must be over 6 characters long, with a combination of letters, numbers and symbols. In case of password disclosure or leakage the Customer should immediately notify the Company. The Company is not responsible for the use of a password by an unauthorized person. The Company will in no way disclose or publish personal data and information provided by the Customer to the Company. Personal data that the Customer makes available to the Company are used exclusively for the execution of transactions. All information is encrypted and stored securely and in accordance with the Company’s security policy.
Cookies
A “cookie” is a small amount of data that asks for the customer to be saved on his computer’s hard drive. If the customer accepts the cookies, the data will be saved and then the cookies allow www.synapsecom.gr to analyze the overall use of the site or inform the customer when he visits a certain website. The use of cookies may allow the web services to be adjusted in every user. The web service could be changed according to the customers’ needs or anything they prefer or do not prefer, collecting and saving information regarding their preference.
The www.synapsecom.gr uses cookies in order to track which web pages are mostly used. The use of cookies may allow www.synapsecom.gr to analyze the data regarding to “web traffic” and improve the website, according to customers’ needs. The www.synapsecom.gr uses the data for statistic purposes only. After using, the data are deleted immediately from the web server.
The use of cookies does not allow www.synapsecom.gr to access customers’ computers or any of customers’ personal information except for information the customers provide by themselves.
The choice of the cookies is optional. Most internet browsers accept cookies automatically but if the customer wishes he/she may set his/her browser to block all the cookies. However, the latter action may prevent the customer from exploiting the website.
Links to others websites
The www.synapsecom.gr may contain links to other useful websites, which are not controlled by www.synapsecom.gr but by third parties (natural persons or legal entities). Therefore, the www.synapsecom.gr is not responsible for the protection and privacy of any data the customers provide, while they use these websites. The present Privacy Policy does not govern such websites. The customers should mind and read the privacy policy of the websites they visit.
Amendment of the present Privacy Policy
The administration and protection of personal data of the Customer regarding the services provided by www.synapsecom.gr are construed by the terms of this Privacy Policy and the relevant Greek laws (law 2472/1997) on the Protection of personal data.
In any case the Company reserves the right to amend the terms of the present Privacy Policy, only after the Customers have been informed in accordance to the applicable law.
If a Customer does not agree with the terms of the present Privacy Policy, is requested not to use the services of www.synapsecom.gr.

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