The point-to-point or point-to-multipoint service addresses to corporate customers that require Layer 2 service between two or more points and having as a purpose to pass transparently IP traffic between these points.
The backbone of SYNAPSECOM is demonstrated here below with the additional possibility of interconnection of our Customers with Frankfurt through cooperation with TeliaSonera, which is between the 2 leading carriers owning and operating the largest networks globally.
SYNAPSECOM’s suggestion for the interconnection of your premises with our DataCenter, which shall operate as your main node, or for the interconnection between your facilities (your offices located in Greece, or abroad), is the creation of communication channels that are based on a fiber optical circuit, copper circuit or micro wave link, symmetrical capacity, always according to your needs. The links shall be delivered on Ethernet interface, where the interconnection with your equipment in every point will be implemented.
Technical requirements are defined in the Service Order Form.
Connectivity service may be implemented with a design of primary-backup configuration (high services availability) or with a single physical route (basic service availability). In this way we cover even the most demanding solution, when it comes to service availability.
SYNAPSECOM supplies and installs the necessary network equipment in all the points through its specialized personnel or authorized partners.
For fiber optical circuits as well as copper circuits, service is provided through strategic partnerships that have been formed and give us the ability of covering Greece entirely. In cases of unavailability of the aforementioned circuits we provide the services by deploying microwave links.
Implementation of the connectivity service is subject to the site survey that is carried out by SYNAPSECOM’s personnel in all points of interest. The equipment for the link is provided by SYNAPSECOM and installed by her experienced personnel.
For the delivery of the service SYNAPSECOM can use Ethernet or SDH protocol for the lines, depending on the needs.
The Layer 2 service provides the following benefits:
The Company intends to provide a Service Level Agreement (SLA) to guarantee the level of service quality. In the SLA all technical parameters along with the guaranteed availability of the service will be defined.
When the service does not meet the agreed level regarding the availability as well as the service quality, there will be penalties imposed to reimburse the customer for such malfunction or drop.
Penalties will be defined in the respective provisions of the framework agreement between the Company and the Customer.
The parameters that will be eligible for service credits are:
(Only total service unavailability shall be considered)
For the purpose of ensuring smooth service operation and monitoring, SYNAPSECOM provides NOC on a 24/7 basis. SYNAPSECOM NOC is formed by well trained and experienced engineers, able to monitor the service and handle any issue affecting its quality. In case of malfunction or any service degradation, the Customer can open a trouble-ticket in writing, by sending an email to email@example.com and inform via phone to +30 210 8100112.
In order to ensure the highest optimization of technical support, the Customer shall appoint a technical coordinator by his side that will handle the communication between the two parties and grant access to the premises whenever this is deemed necessary.