High-Speed
Connectivity Services

Simple and Reliable Internet Provider for Your Business

[01] connectivity

Flexible & high-performance

Flexible and high-performance connectivity solutions with nationwide coverage and 24/7 support. Our services include fiber, copper, and microwave links, ensuring high availability and symmetric data rates with guaranteed bandwidth. Additionally, we provide comprehensive monitoring and SLA guarantees to maintain the finest service quality for your business needs.

[02] solutions

Connectivity Solutions

Flexible Connectivity

Fiber optical, copper circuits, or microwave links based on your needs, delivered on Ethernet interface.

High Availability

Options for primary-backup configurations or single physical routes.

Comprehensive Coverage

Nationwide service through strategic partnerships for areas without fiber or copper availability.

High Performance

Our expert IT team provides round-the-clock support, from routine maintenance to emergency troubleshooting. With remote hands services and proactive monitoring, we ensure your systems stay operational while you focus on your core business.

[03] connections

Robust Datacenter Connections

Our datacenter boasts robust connections
with leading providers

We are also linked to the GRIX-THES exchange and feature fiber and multiple 100G interconnections to the Balkan Gate, ensuring high-speed and reliable connectivity.

These extensive partnerships enhance our network resilience and performance, providing our clients with superior service and seamless data transfer capabilities.

[04] quality

Service Level Agreement

Our SLA guarantees service quality, defining technical parameters and availability.

If service quality or availability drops below agreed levels, penalties will be imposed to compensate the customer, as detailed in the framework agreement.

Service availability
Delivery delays (total unavailability only)
Packet loss
Round Trip Delay (RTD)

Synapsecom provides 24/7 NOC support, staffed by experienced engineers to monitor and address service issues.

[05] protection

Enterprise-Grade
DDoS Protection

Ensuring the availability and resilience of your online infrastructure is a core priority at Synapsecom.

Our DDoS protection services are built to safeguard your business against volumetric and application-layer attacks, minimizing disruptions and maintaining service continuity.

With advanced mitigation technologies and real-time traffic analysis, we proactively identify and neutralize malicious activity without impacting legitimate user access.

At Synapsecom, we help businesses maintain uptime, customer trust, and operational continuity - even in the face of evolving cyber threats.

[06] discover

Equipment Monitoring Service

24/7 ICT
& Infrastructure Monitoring

Monitoring customer equipment alerts at various locations including SNC-1 Thessaloniki, SNC-2 Athens, T1 SparkieDC, Telepoint datacenter Sofia, and customer facilities.

Comprehensive Monitoring

Synapsecom installs software to monitor equipment status, performing regular checks on servers, network equipment, interfaces, Layer 2 circuits, applications, websites, etc.

Alert Management

NOC receives alerts in case of unavailability and notifies customers based on agreed procedures. With customer permission, technicians can take necessary actions to restore service, billed as per the Technical Support price list.

special terms

INTERNET ACCESS

LEASED LINES