Colocation (Full Rack - Half Rack), U-Service, Multi POP Colocation

SYNAPSECOM provides data centre space for hosting your equipment with in its own facilities or within its POP’s operating in her associates’ data centers.

 

The provided services include, but not limited to, U space inside SYNAPSECOM Racks, Rack Cabinets or private suite. Additionally technical support services are provided as well as monitoring of your systems by our experienced personnel.

Synapsecom services and data center infrastructure have been certified by ISO 9001:2008 and 27001:2013, for quality and security accordingly.

Data Center Facilities

SYNAPSECOM owns and operates data centers in Athens, industrial park (VIO.PA.)Ano Liosia, and in Thessaloniki, industrial area of Ionia. Additionally SYNAPSECOM has POP’s inside data centers such as TI Sparcle IDC & LS, Metamorfosi and Koropi Attica respectively, Telepoint data center, Sofia Bulgaria, K3 TSIC, Frankfurt Germany.

SYNAPSECOM’s own premises have an overall surface of approximately 3.500 m2.

Their location as well as the fully protected fiber optic backbone network of the company makes the data centers ideal for disaster recovery solutions. These are interconnected with the aforementioned International POP’s, through protected networks, which can be used for this purpose. We provide packages (multi POP Colocation) in which colocation space is included inside two or more POP’s along with capacity in SYNAPSECOM’s backbone network.

Features of SYNAPSECOM’s Data Centers

(Full Rack, Half Rack, U-Service, MultiPOP Colocation)

  • Two independent power supplies Α+Β , 230V/AC
  • Ability to host high density Rack cabinets
  • Monitoring and measure of the electrical power consumption with the use of metered PDU’s (APC) in each power supply. In the U-Service provision the measurement is made per socket
  • Backup systems that can cover sufficiently the entireload of the data rooms as well as the supporting equipment of the data centre
  • Installation of data center air conditioning units (down flow) with a design ofΝ+1
  • Preservation of temperature at 22ο C ± 2οC and of humidity at50% ± 10%
  • Fire detection system and fire suppression system with the usage of smoke/fire detectors and extinguishing system with FM200 gas
  • Facilities of the data rooms as well as the spaces that accommodate the supporting data center systems are constructed according to standards for the creation of fireproof compartments
  • monitoring of the building facilities, of the perimeter as well as the entrance/exit of the personnel is achieved with the use of cameras, access cards, authorized personnel’s and customers’ list and also monitoring on a 24 hours per day basis
  • Specialized personnel in SYNAPSECOM is monitoring, 24hours a day, the supporting systems of the building facilities as well as the network infrastructure through central monitoring system
  • Technical support for the provision of remote hands (First Level of Support) with the ability of prompt fault rectification with a MTTR of 2hrs
  • In SYNAPSECOM’s data centers, the optical backbone networks of Greek and International carriers are terminated. The interconnection with the two largest telecommunication centers of the Balkans and Europe, Bulgaria and Germany (Frankfurt), respectively, is direct.

Rack cabinets (APC) provided by SYNAPSECOM have a size of 600x1000 mm 42U.

Customer can benefit from the uninterrupted operation of the equipment and the high speed Internet access and have 24/7 physical access to his equipment.

Service level agreement of colocation service

In the provided services our company intends to offer a Service Level Agreement in which the guaranteed availability of the services hall be indicated, the average time of restoration of any outage and the clauses that bind our company and our associates in case the level of the provided agreement is lower than the agreed.

In cases that the service concerns POP sof SYNAPSECOM inside the data center of any associate, the Service Level Agreement is formed depending on the selected POP and shall be described in the Service Order Form.

For the correct conduction of the requested processes it is requested on your side to appoint a technical supervisor for the coordination and the cooperation with the appointed supervisor from our side, for the completion of the project.

The monitoring of the service shall be uninterruptable and fully under SYNAPSECOM’s responsibility. Our sole interest is to optimize the provided services and for the immediate trouble shooting of any problem that may occur, the immediate contribution of your appointed person is mandatory in cases where the access for our authorized personnel is deemed necessary to the terminal equipment to carry out tests and measurements.

Internet Access Services

IP Transit, Internet Access

Internet Access through a leased capacity is the most reliable solution for the companies that rely part of their activities on the Internet and need the best quality of services with the purpose of maximizing their efficiency.

For the guarantee of high level of availability but also the low response time to national and international destinations, the connection to the Internet (Internet Feed) is through top providers in international and national scale. The cooperation with Telia Carrier (AS1299), Cogent (AS174),  NetIX  Communications (AS31490) and CYTA Hellas (AS6866) ensure the interconnection with a vast number of networks globally but also the access in the national point of interconnection of GR-IX (AS 199399) for internet traffic exchange.

Transmission rate of the data through the access port is symmetrical in upload and download, without any restriction in your data volume.

Internet Access service is delivered either in flat rate port or in burst rate port. Indicatively the burst service is delivered with a 30 Mbps CDR and a maximum limit of 100 Mbps. The measurement of the usage and the invoicing of the burst rate service is made with the internationally recognised algorithm 95th percentile.

Service is delivered in Ethernet interface (electrical or optical interface) depending on the bandwidth.

Especially for theU-Service SYNAPSECOM provided Unmetered Bandwidth (Shared 100 M ports) according to SYNAPSECOM’s fair share policy for the correct use of resources from all the customers.

This implementation offers the following advantages:

  • Reliability and high availability
  • Security
  • High transmission rates
  • Quick installation
  • Easy expansion

Characteristics of the dedicated Internet access service include:

  • Permanent symmetrical connection
  • Guaranteed access speed (contention ratio 1:1)
  • Easy and quick speed upgrade
  • Provision of required static IP’s (depending on the service bandwidth)

Service Level Agreement Of Internet Access

In the provided services our company intends to offer Service Level Agreement in which the guaranteed availability of the services hall be indicated, the average time of restoration of any outage and the clauses that bind our company and our associates in case the level of the provided agreement is lower than the agreed. 

For the correct conduction of the requested processes it is requested on your side to appoint a technical supervisor for the coordination and the cooperation with the appointed supervisor from our side, for the completion of the project.

The monitoring of the service shall be uninterruptable and fully under SYNAPSECOM’s responsibility. Our sole interest is to optimize the provided services and for the immediate trouble shooting of any problem that may occur, the immediate contribution of your appointed person is mandatory in cases where the access for our authorized personnel is deemed necessary to the terminal equipment to carryout tests and measurements.